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Job Description
- Req#: 140736
Employer Industry: Educational Technology
Why consider this job opportunity:
- Salary up to $20.00 per hour
- Comprehensive benefits package including fully paid health, dental, life, and disability insurance
- Retirement contributions matched up to 5% by the organization
- Generous vacation, sick leave, and holiday offerings
- Opportunity for career advancement and internal growth within the organization
- Flexible remote work environment
What to Expect (Job Responsibilities):
- Respond promptly to technical support requests via Jira Service Management, ensuring issues are tracked, prioritized, and resolved efficiently
- Tackle and resolve issues related to operating systems, productivity suites, email platforms, and peripheral devices
- Support user access to enterprise platforms such as Google Workspace and Microsoft 365
- Set up and deploy laptops, desktops, mobile devices, and accessories while ensuring compliance with security standards
- Collaborate with systems administrators and other IT professionals to escalate issues and support infrastructure upgrades
What is Required (Qualifications):
- Minimum of 1-2 years of experience in a technical support role or help desk environment
- Excellent written and verbal communication skills for resolving technical issues
- Strong problem-solving and customer service skills
- Working knowledge of IT systems, mobile devices, and office technology
- Familiarity with endpoint management tools and user account management systems
How to Stand Out (Preferred Qualifications):
- A+, Network+, or similar certifications, or a degree in Information Systems
- Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Experience diagnosing and maintaining PCs, Macs, Chromebooks, printers, and AV equipment
- Familiarity with multi-factor authentication (MFA) and endpoint protection tools
- Experience with documentation efforts in knowledge management systems
#EducationalTechnology #HelpDeskSupport #RemoteWork #CareerGrowth #InclusiveWorkplace
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Dedicated to educating young children throughout the world.
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