• Job Description

  Req#: 26800

  As required by our governmental client, this position requires being a US Citizen.

  Cherokee Nation Integrated Health (CNIH) will provide expertise on federal projects supporting the National Park Service IT project including the internal Service Desk. The service desk provides IT support to NPS personnel at various locations and nationwide as needed. The service desk physical location for position is in Washington D.C. The service desk will provide first line support (tier I and tier II support) to the end users that will include recording, troubleshooting, and providing solutions to end-user IT related issues involving NPS owned workstations, laptops, mobile devices, standard software and applications. A ticketing system will be used to record, manage and track the life cycle of end user IT related issues.

  Compensation & Benefits:

  Estimated Starting Salary Range for Help Desk Technician: $23/hr. - $26/hr.

  Pay commensurate with experience.

  Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

  Help Desk Technician Responsibilities Include:

  · Perform first call resolutions and dispatcher responsibilities for common issues, customer training, and troubleshooting and support.

  · Troubleshoot, resolve and provide solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications.

  · Analyze software and business applications; troubleshoot issues.

  · Respond to issues and requests over the phone, via email or in-person.

  · Follow up with customers ensuring their issues and requests are resolved.

  · Ability to work cooperatively and independently to research and document issues and solutions.

  · Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user.

  · Walk customer through problem-solving process.

  · Performs other job-related duties as assigned.

  Help Desk Technician Experience, Education, Skills, Abilities requested:

  · Bachelor’s Degree (in Computer Science, IT, or relevant field preferred).

  · 1- year relevant work experience.

  · COMPTIA A+ certification a plus.

  · Basic knowledge of computer software systems, including databases, office applications, and operating systems.

  · Excellent analytical and diagnostic skills.

  · Basic knowledge of help desk software and remote-access systems.

  · Strong communication skills.

  · Ability to troubleshoot basic software issues.

  · Patience and understanding.

  · Some experience with Active Directory, Windows Server and Workstation operating systems,

  · Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.

  · Basic level of experience with DHCP (reserving IP addresses and creating static IPs).

  · Basic level experience with Microsoft Configuration Manager Console (SCCM) and client deployments.

  · Familiarity with Google Apps/Gmail & Microsoft Outlook.

  · Utilize remote tools to support remote users.

  · Adherence to Service Level Targets or Agreements

  · Must pass pre-employment qualifications of Cherokee Federal.

  Company Information:

  Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com.

  #CherokeeFederal #LI #LI-REMOTE

  Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

  Similar searchable job titles

  · IT Support Specialist

  · Desktop Support Technician

  · Technical Support Analyst

  · Computer Support Specialist

  · End-User Support Technician

  Keywords

  · Troubleshooting

  · Technical Support

  · Customer Service

  · Ticket Management

  · System Maintenance

  Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

  Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

• About the company

  Cherokee Federal is a team of tribally owned federal contracting companies serving more than 60 federal clients around the globe.

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