Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

Job Family:

Help Desk

Job Qualifications:

Skills:

Desktop Computers, Identifying Problems, IT Help Desk, Mobile Telephones, Remote Access

Certifications:

CompTIA - A+ - CompTIA

Experience:

1 + years of related experience

US Citizenship Required:

No

Job Description:

Help Desk Technician II
Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician II joining our team to support Department of Navy International Program Office (Navy IPO). You will perform duties in information technology management to include: issuing, troubleshooting, and monitoring command mobile devices, external hard drives, computer headsets, and phone headsets. Use judgment and initiative to determine the correct approach or action in non-routine situations; display ability to interpret and adapt guidelines in a frequently changing environment, and maintain and update the Navy IPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual". Assist Helpdesk Lead with IT helpdesk inquiries. Respond to and track helpdesk issues via Navy IPO SharePoint portal ticketing system. Tasks may include, but not limited to: toner replacements, cubicle and office setups, voicemail PIN resets, and software resolutions. Assist IT Helpdesk lead in maintaining master mobile device database and tracking Mobile User Agreements (MUA). Serve as liaison between Navy IPO personnel and DoN CIO Mobility Team; submitting ITD tickets to DoN CIO Mobility team via SECNAV SharePoint Portal for initial issuance of mobile devices, provide documentation for missing, lost, stolen, or damaged (MLSD) devices, and requesting any out-of-baseline features, such as international plans. Assist users with initial setup, Purebred setup, and mandated updates of mobile devices within the Flank Speed (Navy Office 365) environment. Obtain DISA Purebred Agent designation by fulfilling training and registration requirements. Acting as Tier-I support, perform basic troubleshooting to resolve mobile device issues; such as incorrect passcodes, passwords, e-mail not synching, etc., prior to escalating to DoN CIO ITD ticketing system. Assist users with Microsoft Teams (MS Teams), Global Video Services (GVS), VTC (Video Teleconference), and Secure Video Teleconference (SVTC) setups using the Navy IPO SharePoint VTC/SVTC tracking system. Assist users with desk phone setup within the Cisco Unity and Cisco Call Manager applications. Assist Information Systems Security Manager (ISSM) with DMCC-S devices; including assignment and troubleshooting. Assist with disposal of retiring government assets and property through DLA Disposition Services (formerly known as DRMO). Obtain AMPS account to submit Electronic Turn in Document (ETID) documentation and palletize property prior to turn-in. Must be able to lift up to 30lbs

WHAT YOU’LL NEED TO SUCCEED:
● Education: High School Diploma
● Required Experience: 1+ experience in helpdesk or equivalent technical support position.
● Required Technical Skills: CompTIA A+ certification. Familiarization with Windows 10/11 operating systems and Apple/Android mobile devices.
● Security Clearance Level: Secret

● Location: Customer Site Washington Navy Yard; Telework eligible

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA DC Washington

Additional Work Locations:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.