• Job Description

  Req#: 5300489

  Job Title: Help Desk Technician Wage/Hour Status: Non-Exempt

  Reports to:

  Pay Grade: T02E

  Dept. /School:

  Days: 227

  Supervises:

  Primary Purpose: Help Desk Technicians provide phone support for computer and I.T. related issues for all ECISD personnel.

  Qualifications:

  Education/Certification:

  • High School Diploma or GED
  • Degrees and certifications preferred, not required

  Special Knowledge Skills:

  • Logical troubleshooting skills
  • Ability to identify and correctly troubleshoot and/or escalate issues
  • Ability to be self-sufficient and self-taught
  • Ability to work well in a team environment
  • Ability to work well in a face paced environment
  • Customer service skills and ability to answer phones in a professional and friendly manner
  • Knowledge of computer systems, software, and networks including, but no limited to Microsoft operating systems, software, and networks
  • Knowledge of software types, software installation and troubleshooting
  • Knowledge of computer peripherals, including printer installation and troubleshooting
  • Excellent written and oral communication skills
  • Ability to type 40+ words per minute

  Experience:

  • 2 years of experience in computer support or related field
  • Management or Supervisory experience preferred, not required

  Major Responsibilities and Duties:

  • Assigning tasks and following up on assignments for computer technicians
  • Training and assistance with support issues for computer technicians

  Documentation:

  • Work completed, knowledge base, training materials, etc.
  • Building/maintaining team atmosphere and collaboration

  Customer service and support:

  • Installing and troubleshooting computer software and peripherals

  Imaging / OS deployment:

  • Network troubleshooting and support

  Verbal and written communication:

  • Identify and provide solutions and/or escalate issues as required based on staff input
  • Identify emergency resolution requests and escalate to the proper I.T. personnel
  • Research persistent problems and communicate resolutions to ECISD personnel, including I.T. staff as necessary
  • Any and all other duties as assigned

  Supervisory Responsibilities:

  Working Conditions:

  Mental Demands/Physical Demands/Environmental Factors:

  Maintain emotional control under stress. Occasional prolonged or irregular hours. Ability to lift, carry, and/or move 40 lbs. Must have reliable transportation.

  The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.

  Signature Date

• About the company

  Ector County Independent School District is a public school district based in Odessa, Texas, United States.

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