• Job Description

  Req#: 32446273773

  Responsibilities:

  • Provide local and remote Level 1/Level 2 support for employees around the World
  • Install, modify, and make minor repairs to computer hardware and software systems as needed
  • Manage local IT infrastructure, organizing inventory as well as ensuring up time
  • Perform regular maintenance and troubleshooting for Video Conferencing systems, both in-office and on user systems
  • Troubleshoot and support a wide range of corporate systems – primarily SaaS based: Okta, Google Workspace, Zoom, GitHub and more
  • Resolve tickets representing staff-generated technical requests or problems and troubleshoots technical issues to maintain productivity.
  • Document run books for implemented systems
  • Support both Apple and Microsoft operating systems
  • Maintains system functionality and capability by testing computer components.
  • Trains users on new software and technical best-practices, often in collaboration with technical writers.
  • Carries out software, network, and database performance tuning.

  Required Skills:

  • Bachelor's degree in related Technology field or on-the-job training preferred
  • 5+ years of experience as an IT support specialist.
  • Technical knowledge: In-depth knowledge of computer hardware, software, and both Apple + Windows OS.
  • Comfortable around SaaS applications such as Okta, Google Workspace, Zoom, GitHub and more
  • Experience with MDM, A/V & Networking would be ideal
  • Problem-solving skills: Ability to provide technical support and resolve queries.
  • Training skills: Ability to determine IT needs and train end-users.
  • Communication skills: Excellent verbal and written communication skills.
  • Analytical skills: Strong analytical and problem-solving skills.
  • Time management skills: Excellent time management skills.

  Hourly pay rate: $50-$55/hour

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• About the company

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