California Jobs
Help Desk Technician
This job is now closed
Job Description
- Req#: 32528278771
- Two years of increasingly responsible experience performing help desk operation functions or related activities.
- Associate's degree in Computer Science or related field.
- Technical Support and Troubleshooting abilities.
- Experience in Help Desk Support.
- Strong problem-solving and communication skills.
- Ability to work well in a team environment.
- Knowledge of software applications and operating systems.
- Certifications in relevant IT fields are a plus.
- Entry level
- Temporary
- Information Technology
- Higher Education
Direct message the job poster from San José - Evergreen Community College District
Helpdesk and Reprographics Supervisor at San Jose/Evergreen Community College District
Company Description
San José – Evergreen Community College District (SJECCD) is located in downtown San José, encompassing a large area within Silicon Valley. The district includes Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. For more information, visit www.sjeccd.edu.
Role Description
This temporary position provides support for all standardized Information Technology products and services used at the District-wide locations and tracks all support requests. The Help Desk Technician provides first level technology support for students, faculty, staff, and administrators and communicates major IT outages and incidents according to management standards. The Help Desk Technician communicates with users to determine the source of the problem, troubleshoot, and provide appropriate solutions.
Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, ERP system, phones, network access, wireless, mobile devices, online courses, security, cloud services, etc.
Qualifications
Please email your cover letter and resume: ...@sjeccd.edu
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