Employer Industry: IT Services and Support

Why consider this job opportunity:
- Medical, dental, and vision coverage
- 401(k) and company-funded life insurance
- Generous PTO
- Tuition and training assistance
- Financial rewards for employee referrals
- Opportunity to work with the FEMA Grants Program Directorate, contributing to impactful government initiatives

What to Expect (Job Responsibilities):
- Respond to Tier 1 and 2 help desk inquiries from external and internal users via various communication channels for the FEMA Go Grants Management System
- Troubleshoot and resolve production support issues related to FEMA GO
- Triage issues and notify relevant parties if the system is not functioning
- Interact with other FEMA help desks to provide comprehensive support
- Provide metrics and reports to leadership as requested

What is Required (Qualifications):
- Must be a U.S. Citizen with the ability to obtain a Public Trust Clearance
- Proficient in Internet Explorer, Firefox, Safari, and Chrome
- Previous experience working with web applications
- Strong customer service skills
- Analytical technical skills

How to Stand Out (Preferred Qualifications):
- Experience in providing user support for government programs
- Familiarity with incident management and request fulfillment processes

#ITSupport #HelpDesk #GovernmentContracts #CustomerService #DiversityInHiring

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