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Helpdesk Data Entry Analyst
7 days agoWhat's your preference?
Job Description
- Req#: 26-00238
Employer Industry: IT Consulting Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay with a focus on supporting public health initiatives
- Hybrid work model available for local candidates
- Supportive and collaborative work environment
- Chance to make a positive impact on public health through accurate data management
What to Expect (Job Responsibilities):
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality
- Investigate and resolve duplicate patient records and incorrect merges in the immunization registry
- Utilize data tools and matching algorithms to identify and correct data integrity issues
- Document all support interactions in the ticketing system and maintain accurate logs
- Provide guidance to users on best practices for data entry and record management
What is Required (Qualifications):
- Minimum of 4.5 years of experience in a helpdesk or healthcare support role
- 4.5 years of experience with deduplication tools, data matching, or record linkage techniques
- Excellent communication and customer service abilities
- Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
- Strong analytical and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Familiarity with immunization information systems
- Experience working with state or local public health departments
- Understanding of HIPAA and data privacy regulations
#ITConsulting #PublicHealth #DataEntry #CustomerService #HybridWork
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