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Helpdesk Support Specialist - Tier 1
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Job Description
- Req#: JR100075
Employer Industry: Research and Analytics Firm
Why consider this job opportunity:
- Salary range of $50,000 - $60,000
- Starting at 18+ days Paid Time Off and 14 paid holidays
- 401(K) employer matching programs
- Comprehensive health and dental benefits package
- Opportunities for career growth and professional development
- Hybrid work model with in-office days required on Tuesdays and Thursdays
What to Expect (Job Responsibilities):
- Serve as the first point of contact for users reporting technical problems through help desk tickets
- Diagnose and resolve common hardware, software, and network issues, including password resets and software installations
- Guide end-users through basic troubleshooting steps and solutions
- Document all issues, troubleshooting steps, and resolutions in a ticketing system
- Assist with user setup and password resets for Enterprise Applications such as Salesforce and Workday
What is Required (Qualifications):
- High school degree required
- Associate's degree in IT or related field or 2 years' experience in a similar role preferred
- Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
- Strong verbal and written communication skills
- Ability to follow written documentation and standard operating procedures
How to Stand Out (Preferred Qualifications):
- Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace, or Salesforce
- Excellent customer service and interpersonal skills
- Willingness to learn and adapt in a fast-paced environment
- Interest in pursuing a career in IT support, systems administration, or Enterprise Cloud Applications Administration
#ResearchAndAnalytics #ITSupport #CareerOpportunity #CompetitivePay #HybridWork
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