• Job Description

  Req#: 401574

  Role Purpose‎

  As a Foundever HR Business Partner you will support the SA Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company's business objectives.

  Why Foundever™?

  At Foundever™, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? We focus on you and, with your drive, look to create your best moments.

  Primary Responsibilities

  • Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
  • Act as the first point of contact for line managers on all HR related issues, in particular:
  • Absence Management
  • Performance Management
  • Capability
  • Discipline and Grievance
  • Non-agent Recruitment and Selection
  • Employment Law
  • Employee Relations
  • Human Resource Policies and Procedures
  • Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
  • Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
  • Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
  • Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
  • Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
  • Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
  • Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
  • Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
  • Support and deliver HR related projects.
  • Support EverConnect initiatives at a local and regional level.
  • Take personal responsibility to understand and comply with all company and client security requirements and policies.

  Experience Requirements

  • 3 years experience in an HR BP role within the BPO sector
  • Proven track record with CCMA and IR Issues
  • Experience in supporting changes of business process.
  • Experience dealing with various campaign complexities
  • People first approach
  • HR Degree/ Certificate
  • Experience working in a fast paced environment

  Skills Requirements

  • Excellent knowledge of current employment legislation
  • Excellent communication, interpersonal, facilitation and influencing skills
  • Ability to work with employees at all levels
  • Ability to support change initiatives, with a good understanding of the principles of change management
  • Strong skills in problem-solving, conflict resolution, motivation and negotiation
  • Assertive with a can-do attitude
  • Attention to detail and ability to work within a fast-paced, highly energetic environment
  • Able to make positive contributions towards business improvement and teamwork.
  • Highly computer literate

  Key Points

  Salary: To be discussed

  Benefits: Medical aid and pension

  Location: Victoria & Alfred Waterfront, Cape Town

  Contracted Hours: 40 hours per week

  Working Hours: Core business hours

  Contract Duration: Permanent

  Apply Now! We look forward to reviewing your application.

  Foundever™ is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

  If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

  The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by South African legislation and then destroyed.

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  [ever] creative. [ever] committed. [ever] connected.

  foundever.com

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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