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Inbound Retention Specialist - Sales - US Remote - Eastern Region
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Job Description
- Req#: 13698
Employer Industry: Digital Advertising and Local Business Services
Why consider this job opportunity:
- Base salary of $50,000 plus performance-based incentives
- Comprehensive benefits package including medical, vision, and dental coverage from day one
- Generous paid time off policy with 15 days PTO, 12 paid holidays, plus additional wellness days
- Opportunity to work remotely from the Eastern region of the United States
- Support for mental health and wellness, including a monthly wellness subsidy and services via Modern Health
- Chance to make a significant impact on local businesses and their growth
What to Expect (Job Responsibilities):
- Provide exceptional and timely customer support to strengthen revenue retention
- Consult and educate current advertisers while logged into an inbound phone queue
- Highlight investment returns through ad performance metrics to demonstrate Yelp's value
- Handle escalated client issues using strong listening and conflict resolution skills
- Adapt product recommendations based on client needs and maintain organization in a fast-paced environment
What is Required (Qualifications):
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Proficiency with computers and information systems
- Strong verbal and written communication skills
- Problem-solving and troubleshooting abilities
- Excellent time management and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience in account management, sales, advertising, or small business
- Passion for supporting local businesses and understanding their role in local economies
- Ability to handle tough conversations professionally and solutions-oriented
#DigitalAdvertising #CustomerSuccess #RemoteWork #LocalBusinessSupport #CareerOpportunityAbout the company
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