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Industrial Customer Success Manager
7 days agoWhat's your preference?
Job Description
- Req#: 7E.D52
Employer Industry: Cybersecurity for Industrial Systems
Why consider this job opportunity:
- Salary up to $150,000 + commission
- Opportunity for career growth and development within a rapidly expanding organization
- Emphasis on work-life balance with a company-wide long weekend shutdown ("ClaroBreak") to recharge
- Flexible hybrid work culture that accommodates individual preferences
- Collaborative and supportive work environment focused on personal care and respect
- Commitment to diversity and inclusion with a focus on employee satisfaction
What to Expect (Job Responsibilities):
- Build and maintain strong relationships with high-impact enterprise customers throughout their journey
- Gather customer feedback and represent their needs within the organization to enhance products
- Ensure customer satisfaction and accountability for the value derived from products
- Collaborate effectively with various internal departments including Support, Marketing, and Product Management
- Identify and support opportunities for customer renewals and upsells while enhancing their product adoption
What is Required (Qualifications):
- Minimum of 4 years of experience as a Customer Success Manager or Technical Account Manager in a B2B organization
- Proven experience managing large, complex customers in IT/OT environments
- Strong ability to translate technical details into business strategies for executive stakeholders
- Excellent communication and presentation skills, both online and in-person
- Ability to travel up to 25% and bilingual in Spanish or Portuguese is a plus
How to Stand Out (Preferred Qualifications):
- Experience in a fast-growing B2B organization with a customer-centric approach
- Demonstrated ability to identify key customer champions and expansion opportunities
- Strong self-starter attitude with a focus on becoming a product expert
#Cybersecurity #CustomerSuccess #B2B #CareerGrowth #HybridWork #DiversityAndInclusion
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