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IT Customer Service Analyst
6 days agoWhat's your preference?
Job Description
- Req#: R0776871
Employer Industry: Healthcare Solutions
Why consider this job opportunity:
- Salary up to $40.90 per hour
- Eligible for a CVS Health bonus or short-term incentive program in addition to base pay
- Comprehensive benefits package including affordable medical plan options, 401(k) plan with matching contributions, and employee stock purchase plan
- Opportunities for career advancement and growth within the organization
- Flexible work schedules and remote work options
- Supportive work environment that values colleague contributions and promotes wellness
What to Expect (Job Responsibilities):
- Provide Level 2 technical support to CVS Health colleagues and clients, analyzing and resolving escalated technical issues
- Collaborate closely with leadership, support teams, and Level 1 Helpdesk agents to ensure effective issue resolution
- Maintain an advanced level of knowledge for supported products and policies
- Deploy software using automated tools and guide Level 1 Helpdesk agents in their development
- Exhibit excellent customer service skills while communicating technical information to non-technical audiences
What is Required (Qualifications):
- Minimum of 3 years of experience in customer support and internal business operations
- Verifiable High School diploma or GED or equivalent experience
- Strong analytical thinking and problem-solving skills
- Excellent oral and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
How to Stand Out (Preferred Qualifications):
- 3 or more years of management or supervisory experience in coaching, training, and developing staff
- Self-starter with the ability to perform tasks within tight time constraints
- Proven excellent customer support skills
#HealthcareSolutions #CustomerSupport #RemoteWork #CareerGrowth #ComprehensiveBenefits
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