The J.M. Smucker Company
IT Help Desk Analyst
This job is now closed
Job Description
- Req#: 111700
Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets)
Provide Tier I & Tier II support for Microsoft O365, desktop operating systems and software to end-users
Image, configure and deploy PCs in an enterprise environment
Deploy and repair local and network printers
Install and configure software applications
Install and support VPN client software
Provide after-hours support as needed
Document (create/update) Standard Operating Procedures (SOP’s)
Strong customer service skills with an aptitude for problem solving
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to adhere to a schedule of customer appointments
Team player with strong people skills
Skilled in the Microsoft Office Applications
Previous Help Desk experience
Bachelor’s degree
Knowledge of the ServiceNow Platform
Your Opportunity as the Analyst, IS Support Services
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Onsite
In this role you will:
As a Support Services team member, you provide insightful advice and friendly technical support to users in need. You quickly diagnose hardware and software issues, explaining situations with patience and empathy. After determining what the issue is, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Smucker's service commitment with style, speed, and skill. You earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Additional skills and experience that we think would make someone successful in this role (not required):
Learn more about working at Smucker:
Follow us on LinkedIn®
#LI-CM1
About the company
The J M Smucker Company, also known as Smucker and Smucker's, is an American manufacturer of jam, peanut butter, jelly, fruit syrups, beverages, shortening, ice cream toppings, oils, and other products in North America.
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