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Job Description
- Req#: 30.857
Employer Industry: FinTech Company
Why consider this job opportunity:
- Competitive salary and excellent benefits package, including medical and dental insurance
- Opportunity for significant referral bonuses through employee referrals
- Generous 401K plan with company match for retirement savings
- Hybrid work schedule offering flexibility between remote and in-office work
- PTO plan designed to promote work/life balance
- Collaborative and dynamic work environment in a rapidly growing industry
What to Expect (Job Responsibilities):
- Provide first and second-level support, managing ongoing IT operations for global customers
- Deliver exceptional customer service while assisting users in person, via phone, or through remote support
- Manage mobile device management (MDM) solutions for secure device deployment
- Oversee patch management for Windows and MacOS, ensuring timely updates
- Develop and update standard operating procedures (SOPs) for clarity and consistency
What is Required (Qualifications):
- 1-3 years of proven experience as an IT Helpdesk Technician or similar role
- Strong experience with Windows 10-11, macOS, Windows Servers (2016-2022), Microsoft Active Directory, DNS, and Office 365
- Excellent troubleshooting skills in Windows and MacOS environments
- Strong communication skills, both written and verbal, with a customer service orientation
- Ability to work independently and collaboratively in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with Jira, Confluence, scripting, and/or Linux
- Hands-on experience with endpoint management solutions (MDM), particularly NinjaOne and Kanjdi
#FinTech #ITSupport #HelpDesk #CareerOpportunity #HybridWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
BlueSnap is an online payment solution for eCommerce, B2B and SaaS companies, specializing in global payment processing and payment gateway solutions for online businesses.
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