Description

The Windsor Story:

Beauty is eternal. It is captured in the way you feel and in the way you look. It is timeless. Every generation needs to feel beautiful. Some things don’t change. Some things should not change.

Helping women feel beautiful has been our mission since we first opened our doors in 1937. The fashions have changed but the Windsor dream has not. Icons come and go - from Jacqueline Kennedy, to Princess Diana to the red carpet of today. Throughout it all Windsor has made beauty accessible to all women, not just the celebrities.

From the beginning, Windsor has been owned and operated by generations of the Zekaria family. Their caring vision of shared beauty affects everything we do.

Women come to Windsor to find that perfect look that makes them feel beautiful and we have been there for them for all of life’s important moments - your first kiss at the dance, graduation, the big interview and the wedding party. Lives have been changed, and the memories will live forever.

Windsor continues to bring that Oasis experience to you in over 350 stores and through our online shop.

Some things should never change.

Qualifications

Job Summary:

Windsor is looking for a competentHelp desk technicianto provide fast and useful technical assistance on computer systems and networks. This individual will answer queries on basic technical issues and offer advice to solve them, must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with non-technical customers. The goal is to create value for the company that will help preserve the company’s reputation and business.

Essential job functions include but are not limited to:

• Serving as the first point of contact for our internal customers (Warehouse and Corporate employees) seeking technical assistance in-person and over email or phone
• Managing IT inventory which includes receiving, shipping, tracking, organizing, asset management and replenishing equipment
• Imaging and setting up new users, workstation, peripherals
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Coordinating with store staff to troubleshoot and resolve issues
• Coordination and constant follow-up with various IT teams and vendors to get the issues/incidents resolved quickly

Qualifications and Requirements:

• Proven experience as ahelp desk technicianor other customer support role
• Warehouse and corporate support experience is a huge plus
• Experience with Warehouse systems including mobile computers
• Tech savvy with good knowledge of desktop operating systems like Windows (10 or 11)
• Excellent understanding of computer systems, desktop hardware, basic networks, phone systems, and other technologies like g-suite, email systems, Wi-Fi, access points etc
• Ability to diagnose and resolve basic technical issues.
• Ability to work with ticketing system
• Proficiency in English, excellent communication skills, customer oriented. Spanish a plus!

Shift:

• Onsite Mon-Fri 4:00am - 1:00pm (Early Shift)
• Ability to work flexible hours, including weekends