Job Type

Full-time

Description

We are seeking a dedicated Help Desk Support Specialist to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction. This role is crucial in supporting our organization's technological needs and enhancing user experience.

Requirements

Job Responsibilities:

• Serve as the first point of contact for internal users seeking technical assistance via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues for various devices, including desktops, laptops, printers, and mobile devices.
• Document and track user issues and solutions in a knowledge base for future reference.
• Assist with onboarding new employees by setting up equipment and providing initial training on software and systems.
• Collaborate with other IT team members to escalate complex issues and ensure proper follow-through.
• Provide training and support for standard software applications and tools.
• Maintain inventory of IT assets and assist with ordering and managing supplies.
• Stay up to date with industry trends and best practices in IT support.

Education and Experience:

• Associate's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Strong understanding of operating systems and common software applications (e.g., Microsoft Office, email clients).
• Ability to diagnose and resolve technical issues efficiently and effectively.
• Excellent verbal and written communication skills to convey technical information to non-technical users.
• Strong focus on providing exceptional support and building positive relationships with end-users.
• Ability to manage multiple tasks and prioritize issues in a fast-paced environment.
• Work effectively within a team, collaborating with colleagues to resolve complex issues.
• Meticulous documentation of issues and solutions to enhance the knowledge base and improve support processes.
• Proven experience in a help desk or technical support role.

Physical Requirements:

• Must be in good physical condition and have good motor skills.
• Must be able to lift up to 50 pounds at times.
• Ability to function in a work environment with moderate noise level from several sources creating constant activity.
• Must be in good physical condition and have good motor skills.
• Ability to maintain an ergonomic workstation, including adjusting chair height, monitor position, and keyboard/mouse placement to promote proper posture and reduce strain.

Salary Description

Pay Range is $18-25/hr