• Job Description

  Req#: 7275

  
  

  Position: IT Help Desk Technician
  Position Location: Willow Springs, Missouri
  Training: Up to 10 weeks in Jasper, IN

  *For consideration, please submit an Internal Careers Opportunity (ICO) Form with resume to your group leader/manager, who will then turn it in to People Services for review.

  Qualifications:

  • 1+ years of experience in a helpdesk environment preferred.
  • Ability to respond to customer issues via phone, email, web ticket entry, and face-to-face interactions.
  • Excellent customer service skills.
  • Strong problem-solving abilities.
  • Good organizational skills.
  • Effective verbal, written, and listening communication skills.
  • Flexibility to work different shifts.

  Responsibilities:

  • Troubleshoot PCs, printers, iOS devices, thin clients, and network connectivity in office and production environments, as well as for remote associates and branch locations.
  • Manage a ticket queue effectively and provide excellent customer service.
  • General knowledge of Windows Operating Systems (Windows 10 – Windows 11).
  • General knowledge of iOS devices.
  • General knowledge of Microsoft Suite and O365.
  • Document user issues in the ticketing system.
  • Track inventory when replacing parts, hardware, and software licenses.
  • Complete requests in a timely manner to the end user's satisfaction.
  • Participate in an on-call rotation and respond to after-hours support requests promptly.
  • Escalate requests when additional help is needed.
  • Identify opportunities to improve processes and reduce non-value-added steps.

  Training Details:

  • Duration: Up to 10 weeks of comprehensive training.
  • Location: Jasper, IN.
  • Content: The training program covers essential technical skills, including troubleshooting PCs, printers, iOS devices, thin clients, and network connectivity. You will also learn to manage ticket queues, provide excellent customer service, and document user issues effectively.
  • Hands-On Experience: Gain practical experience through real-world scenarios and simulations to prepare you for the challenges of the role.
  • Certifications: Opportunity to earn relevant certifications such as CompTIA A+ and Microsoft Certified Modern Desktop Administrator Associate.
  • Mentorship: Receive guidance and support from experienced IT professionals to help you succeed in your role.

  Benefits:

  • Competitive Salary: Enjoy a competitive pay structure that rewards your skills and experience.
  • Health Insurance: Comprehensive health coverage including medical, dental, and vision plans.
  • Retirement Plans: Access to 401(k) plans with company matching contributions and ESOP.
  • Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
  • Professional Development: Opportunities for ongoing training and career advancement.
  • Work-Life Balance: Flexible work schedules to accommodate different shifts and personal needs.
  • Employee Assistance Programs: Support for personal and professional challenges through EAP services.
  • Technology Exposure: Hands-on experience with diverse technologies, enhancing your adaptability and technical knowledge

  Before you begin your application, please click 'Link' to take a short assessment ( Link ). Once you have completed the assessment, return to this page to begin the application.

  
  Jasper Engines & Transmissions is an Equal Opportunity Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.

• About the company

  JASPER provides remanufactured gas engines, diesel engines, marine engines, transmissions and more for your car, truck or boat.

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