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IT Helpdesk Analyst/NOC
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Job Description
- Req#: ITHEL002640
- Answer incoming phone calls and emails from customers
- Provide application support, network administration, and desktop troubleshooting
- Communicate technical information clearly and effectively via phone and email
- Document client communication and workflow in internal ticketing system
- Maintain high degree of professionalism, confidentiality, and integrity with all customers
- Monitoring of remote systems and management of system alerts and notifications
- Maintain high customer satisfaction
- Maintain compliance with all company policies
- Other duties as assigned
- Experience with Windows and Mac operating systems
- Understanding of A/D and Azure A/D environments
- Experience with Microsoft Office 365 and Azure
- Basic understanding of VOIP systems
- Basic understand of DNS and networking
- Ability to work well in a team and independently
- Ability to adapt to change and handle stressful situations
- Minimum 1+ years professional IT experience or CompTIA A+ and Net+ certifications
- Prior experience with MSP preferred
Why Braver?
Work Someplace Awesome
What makes us the best place to work? We have the best people working here. Great teams make great companies, and we focus on great culture to create a positive work environment. If you love working in a supportive team environment, you may have found your new home. As a member of the Braver team you will be the first contact for our clients. Our white glove and red-carpet service requires high attention to detail, ability to work in a fast-paced environment, and excellent verbal and written communication skills in addition to the following:
Qualifications:
Education and Experience Requirement:About the company
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