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IT Support & Sales Engineer - Helpdesk ServiceDesk (Work from home)


PayCompetitive
LocationSaint Croix Falls/Wisconsin
Employment typeFull-Time

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  • Job Description

      Req#: 12723
      Employer Industry: Technology Services

      Why Consider this Job Opportunity:
      - Competitive Pay & Incentives (Profit Sharing)
      - Room for promotion and growth within the organization
      - Work from home flexibility
      - Generous coverage for medical, dental, and vision
      - Exciting and fast-paced work environment
      - Small business experience with the opportunity to have your opinion heard and valued

      What to Expect (Job Responsibilities):
      - Provide end-user support and troubleshoot software issues
      - Recommend IT solutions and address client dilemmas with innovative software solutions
      - Build and maintain strong relationships with clients
      - Continuously expand knowledge base and stay updated on cutting-edge technologies
      - Collaborate with businesses to solve technical obstacles and deliver exceptional IT experiences

      What is Required (Qualifications):
      - 3-5 years of related work experience at a managed service provider (MSP) or managed security service provider (MSSP)
      - Experience with Active Directory, Group Policy, and Windows operating systems
      - Strong sales and customer relationship skills
      - Proficiency with Microsoft Office, Windows Server, and VPN configuration
      - Office 365 proficiency
      - Excellent communication skills and the ability to instruct non-technical users

      How to Stand Out (Preferred Qualifications):
      - Cisco/Datto switches and SonicWall/Watchguard Firewalls experience
      - 60+ words per minute typing speed
      - Powershell and command line scripting skills
      - Platform experience in Auvik, Connectwise Automate, Connectwise Control, Acronis, Repairshopr, IT Glue
      - ITIL best practices knowledge
      - Certifications
      - AS/BS Degree

      #TechnologyServices #WorkFromHome #CareerOpportunity #CompetitivePay #GrowthPotential

      At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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