• Job Description

  Req#: ITSUP001520

  This posting will close Monday, June 9, 2025, at 3:00 p.m. (PDT) or upon receipt of 50 applications, whichever occurs first.

  At Eugene Water & Electric Board (EWEB), we don't just provide water and electricity – we deliver essential services that are vital to the community. We are seeking a self-motivated IT Support Specialist to provide technical assistance and support to end users related to computer systems, hardware, software, telephone, and video conferencing solutions. This is an important position that helps keep EWEB running.

  As an IT Support Specialist, you will have the opportunity to work on a high-performing team in a collaborative environment and will work closely with employees at all levels of the organization from the executive team to contractors. You will also have exposure to a wide variety of technology across the spectrum from hardware, software, storage, virtual environments, networking, communications, and remote working solutions.

  Key Responsibilities

  • Providing frontline Help Desk support to end users, including triage work via an intake Service Desk management system (Jira).
  • Configuring, installing, troubleshooting, repairing, and maintaining enterprise workstations, laptops, tablets, smart phones, multifunctioning printers, and other peripheral devices.
  • Supporting, modifying, and configuring workstation operating systems and applications to obtain compatibility with peripheral hardware, troubleshoot application software, connections to the network, and network shares.
  • Participate in organization-wide projects and drive proactive maintenance focused on End-User Computers (EUC).

  What You’ll Bring

  • Skills and ability to troubleshoot, diagnose, and resolve workstation and application problems in teams and individually.
  • Excellent communication skills and collaborative attitude; Ability to work with and assist a diverse organization with varying technical skills and in a variety of environments.
  • Familiarity and comfort with documenting processes and change management.
  • A passion for technology, problem solving, and assisting others.

  Please note: This posting includes supplemental questions. Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Please provide detailed answers to each question. Please do not reference your resume or application in your responses. Applications may be rejected if incomplete.

  COMPENSATION & BENEFITS

  The starting annual salary for this position is $68,048.34 to $81,985.95, commensurate with knowledge, skills, education, and experience as it relates to the position.

  EWEB values total worker health both at work and at home, and provides a robust compensation & benefits package – Read more about our benefits.
  

  
  QUALIFICATIONS & REQUIREMENTS

  Minimum Qualifications

  • Two years of experience working in a computer technology environment; experience with workstations and end user application tools.
  • Associate degree in Information Technology, Computer Science, Information Systems from an accredited college, which includes course work in computer concepts, technical writing, software tools, and workstation environment.

  Recommended Education, Experience, Training, & Certifications

  • One-year experience working in a service desk environment

  Oregon driver’s license required : Yes, or the ability to obtain one within 30 days of hire.
  Post-offer background check required: Yes
  Post-offer drug test required: No
  Post-offer physical/functional test required: No

  Please Note: Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time.

  
  WHY EWEB?

  EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged. We are committed to providing a work environment conducive to the safety, health, and well-being of our workforce, and offer great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and an employee credit union. We consistently rank as one of the healthiest employers in Oregon!

  EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area. As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers.

  Our core values:

  • SAFE
  • RELIABLE
  • AFFORDABLE
  • ENVIRONMENTAL
  • COMMUNITY/CULTURE

  EQUAL EMPLOYMENT OPPORTUNITY
  EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability, and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve.

  TOBACCO, SMOKE, AND VAPOR - FREE CAMPUS POLICY
  EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco while participating in EWEB functions, on EWEB property, or while performing right-of-way tasks.

  Note: This job posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned.

  Qualifications

  Education

  Required

  Associates

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  The Eugene Water & Electric Board is Oregon's largest customer-owned utility.

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