KidsPeace
JR HELP DESK SPECIALIST
This job is now closed
Job Description
- Req#: 11614
- Consult with the organization’s computer users to determine problems
- Analyze and resolve problems with help from additional IT personnel. Receive assistance from more senior personnel to coordinate resolution of user problems. Follow up on assignments made to other IT staff and contact the customer to determine level of satisfaction before finalizing the call
- Identify common problems/issues and notify more senior Helpdesk Specialists to develop written procedures for submittal to the procedures committee
- Work with the Manager Network & Hardware Support and others in IT to develop and increased level of knowledge regarding the call tracking system and KidsPeace functionality
- Log all calls into the call tracking system (HEAT) correctly and with the appropriate detail and resolution
- Minimum of an Associate Degree in Computer Science and one year of experience providing help desk, software or hardware support OR equivalent work-related experience and training
- Must have the ability to work evenings, weekends, holidays, flexible hours and overtime as required
Job Summary
Analyzes and responds to computer problems and requests from the user community and acts as a liaison between the users and the MIS technical support personnel. Analyzes problems and evaluates potential solutions. Works with lead personnel on various projects.
Job Duties
Qualifications
About the company
KidsPeace gives kids peace through mental health treatment programs, crisis intervention and public education.
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