The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition

Sales, Hospitality Overview

Hotels are at the forefront in a world where digital and physical experiences are coming together. Planet is excited about helping hotels help their staff and customers towards frictionless processes and experiences, with payment right in the middle.

Our Sales Hospitality team comprises of employee globally and with the acquisition of Protel PMS, Hoist groups as well as Avantio, we are just getting started to provide a real feel good, connected experience at world's most well-known hotels.

Are you ready to take your career to the next level with a dynamic and innovative tech company? Planet is seeking an exceptional Key Account Manager (KAM) who specializes in managing technology customers using our Property Management System (PMS) and digital payment solutions. Join our team and be at the forefront of the hospitality and payments industry!

Your Role:

We are seeking a motivated and dynamic person to join our Key Account Management team. You will play a crucial role in satisfying, retaining, cross-selling, and upselling to our valued customers. Picture yourself as the conductor of an orchestra, harmonizing various departments and stakeholders to ensure a seamless and positive customer experience.

What you will do:

• Commercial Focus: Drive revenue growth through identifying upsell and cross-sell opportunities, negotiating contracts, and meeting booking quotas. Collaborate with global peers to maximize revenue potential.

• Customer Satisfaction: Serve as the central point of contact, understanding customer needs and challenges, and ensuring a seamless experience.

• Support: Provide vital support to customers, addressing concerns and coordinating with Ops teams for effective solutions.

• Collaboration: Work closely with cross-functional teams, including Support, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors, to meet customer demands.

• Customer Advocacy: Articulate customer needs and pain points to internal teams, driving improvements in service and product offerings.

Personal KPIs:

• New Bookings: Secure new contracts and drive revenue growth.

• Revenue Ramp: Ensure new and existing customers achieve expected revenue generation through effective ramp-up.

• Cross-sell and Upsell Bookings: Expand product usage and introduce new products to existing customers.

Key Activities:

• Manage a portfolio of named accounts, creating individualized account plans.

• Monitor customer performance and coordinate resolutions for discrepancies.

• Conduct Quarterly Business Reviews (QBRs) to review performance and identify business opportunities.

• Track and maximize revenue/volumes against forecasts for new accounts/products/services.

• Coordinate and negotiate renewals, repricing activities, and ensure compliance with regulatory changes.

• Maintain updated customer information in Salesforce and other repositories.

• Take accountability for major incident resolutions, coordinating with stakeholders for rapid service resumption.

Who you are:

• Strong communication, relationship-building, and problem-solving skills.

• A "growth and collaboration” mindset, focused on building trust and growing business through support and relationship-building.

• Proven experience in sales or business development within the hotel technology landscape.

• Experience in the hospitality and payments industry, with knowledge of property management systems (PMS) and payment processing, FinTech, and regulatory frameworks advantageous.

• Willingness to travel within the designated sales territory.

• Knowledge of the German or Austrian market, particularly in Tyrol, Vienna or Dortmund, is a plus.

• Experience with Protel property management system (PMS) is a plus.

• Fluent English and German Speaker

About Planet:

Planet is a global technology leader, providing integrated software, payment solutions, and omnichannel commerce solutions for the hospitality and retail industries. We are committed to helping our customers streamline their operations, enhance customer experiences, and drive revenue growth.

Join Planet and be part of a company that values innovation, collaboration, and customer success. Apply now and take the next step in your career as a Key Account Manager with Planet!

For more information about our company, visit Planet's About page.

This is a position at protel hotelsoftware GmbH.