Local Unit & Position Description

In our Northern Europe region, we are seeking a Key Account Manager who will focus on further strengthening relations with the Swedish TSO Svenska kraftnät, Vattenfall and other companies and stakeholders working with energy markets and infrastructure, power grids, CO2, hydrogen and power-to-X, green gas, etc. who can develop, position and drive convincing value propositions.

As Key Account Manager you will report to the Market Area Manager for Denmark, Sweden and Finland and be responsible for superior customer experience. This role gives customers a voice within the DNV organization, challenges the internal organization on customer centricity and provides input for customer policy and strategy. You will primarily focus on the customer, driving sales and managing customer relations successfully.

For developing targeted key account campaigns, you will collaborate closely with Marketing, Communication & Public Affairs.

And last but not least: You will contribute to building the (people) sales competencies and strive for a high performing and collaborative culture.

Your key accountabilities will be to:

• Assume responsibilities as Key Account Manager for assigned customers.
• Actively promote, support and facilitate the fulfilment of DNV’s Purpose, Vision and Value, and to foster a culture of cooperation across DNV’s geographical areas and business units working with customers of Energy Systems
• Grow DNV’s business in Sweden by continuously identifying and developing leads to sales opportunities to capture new business and keep track of customers’ existing contract portfolios – and take the lead and rigorously drive the strategy and actions towards realizing those opportunities.
• Seek key customer insight (e.g. on strategic direction), market insight and (future) needs
• Develop and manage customer-centric key account plans with impactful goals, strategies and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Drive sales, by actively managing sales pipeline growth and increasing order intake for defined key customers
• Monitor and report sales funnel and performance of the assigned accounts
• Provide support and advise to bid managers and review winning proposals for our customers
• Act as a project sponsor for identified key projects, monitor delivery of projects/services to ensure high-quality and consistency and participate in cross-sector opportunities
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow-up with the findings and ensure that related improvement activities are executed.
• Foster relevant internal and external networks; identify, build and strengthen relevant customer relationships
• Organise external customer activities and internal meetings and support marketing activities and events within the market area
• Cooperate with the technical delivery teams to ensure technical support and after-sales service.
• Proactively stay up to date with industry, market and technology trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Be responsible for the accuracy of customer master data and activity data in the CRM tool (Salesforce) related to assigned accounts

Position Qualifications

We are looking for a senior professional with a technical and/or business study background and several years of experience in a commercial role in the energy industry.

• At least a bachelor’s degree level

• Over 10 years of relevant work experience in the energy sector, with a strong network with potential DNV customers in Sweden and preferably Northern Europe and knowledge about energy systems and markets.
• Excellent verbal and written communication skills in English and Swedish.

Competency Requirements:

• Initiative & Responsibility : Acts on own initiative, makes things happen and accepts responsibility for results
• Constructive teamwork : Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Effective communication: Able to communicate and connect with people at different levels; Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

• Self-development: Is aware of own strengths and limitations and pursues learning and career development opportunities
• Networking: Builds a useful internal and external network of contacts and relationships, incl. with key decision-makers and influencers. Utilizes networks, contacts, and relations to achieve objectives.

Interviews will be held on an ongoing basis.

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services. As the world's leading resource of independent energy experts and technical advisors, we help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. We are committed to realizing the goals of the Paris Agreement, and support all stakeholders to transition faster to a deeply decarbonized energy system.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!