Employer Industry: Automotive Services and Membership Organization

Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO.
- Opportunity for career advancement and growth within the organization.
- Remote work flexibility with occasional in-office meetings and trainings.
- Comprehensive benefits package including medical, dental, and vision coverage, as well as a 401(k) with company matching.
- Earn up to 3 extra PTO days a year for community volunteering and participation in AAA Cares events.
- Supportive and inclusive work culture that values employee engagement and recognition.

What to Expect (Job Responsibilities):
- Lead and mentor the team, providing training and guidance to achieve service goals.
- Respond to and resolve escalated customer concerns, enhancing the member experience.
- Dispatch service requests and prioritize based on safety and urgency.
- Monitor daily activities and ensure efficient use of resources.
- Process membership sales, renewals, and assist with travel and insurance inquiries.

What is Required (Qualifications):
- High school diploma or equivalent.
- Previous customer service, call center/dispatch, and supervisory experience preferred.
- Superior active listening skills and the ability to interpret and process verbal information effectively.
- Ability to adapt quickly to changes in a fast-paced work environment.
- Technical aptitude with the capability to utilize multiple computer systems simultaneously.

How to Stand Out (Preferred Qualifications):
- Experience in a supervisory role within a customer service or call center environment.
- Familiarity with roadside assistance processes and services.
- Experience in handling travel agency requests and insurance inquiries.

#AutomotiveServices #CustomerService #RemoteWork #CareerGrowth #EmployeeEngagement

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."