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Lead Member Specialist - Remote - Harrisburg, Pennsylvania
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Job Description
- Req#: 2117
Employer Industry: Automotive Services and Membership Organization
Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO
- 8 paid company holidays including Christmas Eve and New Year's Eve
- Medical, Dental, and Vision benefits
- 401(k) with up to 6% company matching, fully vested upon your first contribution
- Opportunity to earn up to 3 extra PTO days a year for community volunteering
- Remote position with occasional in-office meetings and training sessions
What to Expect (Job Responsibilities):
- Lead and support the team by providing guidance and assisting with training of new team members
- Handle escalated customer concerns effectively and efficiently
- Monitor daily activity and update metric reports, ensuring accurate transaction records
- Oversee call queues and alert supervisors when service levels drop
- Dispatch roadside service requests and manage the entire roadside assistance process
What is Required (Qualifications):
- A high school diploma or equivalent
- Previous experience in customer service, call center/dispatch, or supervisory roles
- Strong listening skills to interpret information and ask relevant questions
- Ability to remain calm under pressure and adapt to changes
- Proficient communication skills across phone, email, and live chat
How to Stand Out (Preferred Qualifications):
- Experience with multiple computer systems in a fast-paced environment
- Proven ability to identify issues and implement effective solutions
- Familiarity with membership sales and account maintenance processes
#AutomotiveServices #CustomerService #RemoteWork #CareerGrowth #TeamLeadership
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