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Licensed Customer Service Agent
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Job Description
- Req#: mwhkMlAC7vJC
Employer Industry: Insurance Technology
Why consider this job opportunity:
- Salary up to $50,000
- $1,000 retention bonus payable at 6 months
- Comprehensive benefits package available from the first day of the month following your start date, including medical, dental, and vision insurance
- 16 days of accrued PTO plus 10 paid holidays each year
- Opportunities for continuing education and professional development
- Work remotely from designated states across the U.S.
What to Expect (Job Responsibilities):
- Interact with current policyholders via phone, email, and chat to assist with their inquiries
- Contact customers' banks/lenders to obtain additional details as needed
- Create and update policies for customer review and approval
- Process payments and issue refunds to customers
- Educate customers on their policies and coverage options
What is Required (Qualifications):
- An active Property & Casualty (P&C) or Personal Lines insurance license
- Experience in a call center or high incoming call volume environment
- Superior customer service skills with a focus on empathy and active listening
- Ability to work in a fast-paced environment with limited structure
- Proficient in Google Suite or similar tools, with comfort in navigating multiple applications simultaneously
How to Stand Out (Preferred Qualifications):
- Bilingual (Spanish speaking)
- Home insurance experience highly preferred
#Insurance #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
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