We're looking for an Account Manager, VIP Services to join our team in London as part of our Client Services function.

Your Role: You will have a passion for helping others and a drive to provide exceptional customer service. You should also be comfortable working with google documents, specifically sheets, audits, and other organisational software.

If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward

Key Responsibilities

• Main point of contact in all matters relating to key Sponsor and Curated Groups / VIP clients.
• Build and strengthen client relationships to achieve long term client partnerships and retention
• Maintain accurate client records keeping track of contract updates, renewals, sales and payments
• Working with internal and external teams to ensure all customer needs are met with continuous upward reporting on client satisfaction.
• Develop a thorough understanding of our products and services to better meet our client needs in upsell, cross sell to clients.
• Be present at our festival to support our clients through the festival duration.
• Provide continuous support, manage inboxes and SLAs.
• Collaborate with other internal teams to help enhance our products and services (possibilities to add new benefits, tech improvements in the customer journey according to feedback)
• Maximising sales of all accommodation through yield management & increased commission
• Maintain accurate, up-to-date reporting of customer data and numbers using available tools Salesforce, Google Sheets etc.
• Continually create or refine processes and internal documentation according to the changes in the business requirements

Your Experience

• Experience in Account Management and customer service essential
• Sales background welcome
• A complete focus on delivering exquisite customer service
• Great communication skills necessary
• Strong written and verbal communication skills
• Great attention to detail and organisational skills
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce welcome

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

LIONS is part of Ascential plc. Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services. Our 700 people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential plc is listed on London Stock Exchange.

Why Choose Us?

Two divisions. Three continents. One great culture.

We strive for the highest standards in everything we do. But that’s not just for our customers. We want working for Ascential to be the best career move you’ve ever made.

Ascential is a people-powered company, and we’re committed to supporting each and every one of them. We publish an annual Diversity, Equity and Inclusion Report that sets out our goals, commitments and progress so far. We invest in Employee Groups, empowering them to run educational events, support charities that they’re passionate about, and share experiences with colleagues. These groups include Able to Thrive, Ascential Pride, Black in Business and Empower Women's Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.

We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to ESG options, so that our people’s savings are invested in ways that help rather than hinder our planet.

Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we all lead with heart, supporting charitable causes that make a difference. We provide opportunities to give back through Volunteer Days, our Employee Groups and our charity partner, The Prince’s Trust.

We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here, and always will be.

Only you know what’s most important to you. That’s why we offer benefits packages that you can tailor to your needs. These include:

• 25 days of holiday per year - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options
• Great learning and development opportunities.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us? Find out more