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Manager, Customer Success
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Job Description
- Req#: MANAG001311
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
- Salary up to $195,000 annually
- Holistic Wellness Program including monthly stipends for gym memberships and mental health resources
- Flexible work environment with options for remote, hybrid, and flexible scheduling
- Industry-leading parental leave policy for all parents
- Comprehensive medical, dental, and vision insurance, alongside a competitive 401(k) match
- Commitment to professional growth through workshops and skill-building initiatives
What to Expect (Job Responsibilities):
- Lead and coach a team of Customer Success Specialists, conducting regular performance reviews and career development planning
- Design and implement scalable customer success playbooks and workflows to enhance customer experience
- Collaborate with Global Marketing to ensure customer success objectives are integrated into campaigns
- Maximize the use of Customer Success technology for efficient data management and outreach
- Partner with cross-functional teams to provide insights and advocate for customer needs
What is Required (Qualifications):
- Minimum of 5 years of experience in Customer Success, Account Management, or a related customer-facing role in a SaaS environment
- At least 2 years of direct people management experience leading a Customer Success team
- Experience leveraging automation and AI to enhance customer success workflows
- Proven ability to develop and execute strategies for high-volume customer segments
- Familiarity with Customer Success platforms and CRM systems, such as Gainsight and Salesforce
How to Stand Out (Preferred Qualifications):
- Experience launching a new Customer Success methodology or significant process change
- Strong analytical skills to translate customer data into actionable strategies
- Prior experience collaborating with marketing and product teams
#SoftwareAsAService #CustomerSuccess #LeadershipRole #RemoteWork #ProfessionalGrowth
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