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Manager, Customer Success Operations
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Job Description
- Req#: BF-REQ-4009
Employer Industry: Legal Technology
Why consider this job opportunity:
- Salary up to $198,200
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year
- Hybrid work environment with a minimum in-office expectation of twice per week for local employees
- Opportunities for career advancement and recognition through the Clioversary program
- Commitment to diversity, equity, and inclusion in the workplace
What to Expect (Job Responsibilities):
- Lead a team of operations experts supporting the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
- Drive strategic initiatives, programs, and projects in support of the Customer Launch team's annual goals and quarterly OKRs
- Become an expert on key metrics and processes, providing insights and proposing action plans
- Identify and implement opportunities to enhance efficiency and improve customer experience
- Optimize the Customer Launch team's tech stack, including the implementation of a new Professional Services Automation tool
What is Required (Qualifications):
- 8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies
- Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
- Strong understanding of key metrics for Customer Success, specifically Onboarding and Professional Services teams
- Excellent organization and time management skills, with experience managing detailed project plans
- Data-driven and analytical, able to measure business impact using data
How to Stand Out (Preferred Qualifications):
- Experience as a power user or technical admin of Professional Services Automation platforms (e.g., Certinia, Rocketlane) or Customer Success platforms (e.g., ChurnZero, Gainsight)
- Passion for designing effective operational solutions and thriving in fast-paced environments
#LegalTech #CustomerSuccess #OperationsManagement #HybridWork #CareerOpportunities
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