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Manager of Customer Success
7 days agoWhat's your preference?
Job Description
- Req#: 3806150
Employer Industry: Digital Marketing Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Health benefits including medical, dental, and vision plans, along with life and disability insurance
- Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
- Inclusive and supportive parental leave policy
- Unique rewards program (BizBucks) offering weekly prizes including gift cards
- Nationally recognized company with a strong ethical reputation and commitment to diversity
What to Expect (Job Responsibilities):
- Lead and mentor a team of digital marketing Account Managers, promoting collaboration and performance
- Develop and implement retention and growth strategies for Small and Medium-Sized Business clients
- Collaborate with cross-functional teams to create tailored solutions for clients
- Identify upselling and cross-selling opportunities, utilizing data analytics to enhance service delivery
- Track KPIs and maintain detailed client records to ensure performance and address complex client issues
What is Required (Qualifications):
- Minimum of 2+ years of experience managing high-performing customer success teams
- At least 5+ years of account and client management experience with proven retention and growth results
- Proficiency in CRM tools and Microsoft or Google Office Suite of products
- Strong understanding of digital marketing principles and trends
- Bachelor's Degree in business, marketing, or a related field preferred
How to Stand Out (Preferred Qualifications):
- 5+ years of experience in digital marketing, though not required
- Proven ability to analyze client performance and develop effective growth strategies
- Experience in building strong, effective client relationships through communication and understanding of needs
#DigitalMarketing #AccountManagement #CareerGrowth #DiversityAndInclusion #EmployeeBenefits
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