• Job Description

  Req#: 300002650848716
  Job Description
  
  Job Description
  
  Job Summary
  
  Leads and manages team responsible for process improvement initiatives that result in operational efficiencies and/or increase customer satisfaction. Assists in development of enterprise process improvement methodologies and the implementation of business process improvement capabilities.
  
  Job Duties
  • Oversees program development, implementations and process improvement initiatives.
  • Assesses business and operational needs for opportunities to improve efficiency, productivity, effectiveness, and accuracy.
  • Collaborates with senior leadership to develop and deploy an organizational strategies to optimize workflows.
  • Uses Lean and Six-Sigma methodologies to create and maintain a culture of continuous improvement.
  • Develops and conducts process improvement trainings.
  • Conducts meetings and disseminates communications related to process improvement activities.
  • Hires, trains, develops and manages team demonstrates accountability for team performance and achievement of quality/department-specific goals.
  
  Job Qualifications
  
  REQUIRED QUALIFICATIONS:
  • At least 7 years of health care operations, process improvement and/or lean management experience, or equivalent combination of relevant education and experience.
  • At least 1 year of management/leadership experience.
  • Understanding of all areas of health plan operations including: claims processing, customer service/call center, provider contracting, benefit design and configuration, product development, membership accounting and enrollment, operational systems, provider contracting, authorizations/referrals, and utilization management.
  • Experience with Medicare, Medicaid, and Marketplace plans.• Understands key revenue levers and cost drivers of business processes.
  • Understanding of critical success factors for the industry.
  • Experience designing and delivering solutions related to operational improvement functions.
  • Ability to work cross-collaboratively across a highly matrixed organization and establish and maintain effective relationships with internal and external stakeholders.
  • Strong organizational and time-management skills ability to manage simultaneous projects and tasks to meet internal deadlines.
  • Strong verbal and written communication skills.
  • Microsoft Office suite (including Excel), and applicable software programs proficiency.
  
  Direct, hands-on experience supporting operational processes and data governance across:
  
  • Salesforce (CRM)
  • Genesys or similar telephony/contact-center platforms
  • Member & Provider portals (e.g., Glassbox, Availity)
  • Agent/Broker Management portals
  • Strong understanding of cross-system data flows and how changes in one platform affect downstream operations and reporting.
  
  
  PREFERRED QUALIFICATIONS:
  • Lean certification and/or Lean Six Sigma black belt.
  • Health care related process improvement experience with demonstrable successes in application of Lean/Six Sigma.
  
  To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
  Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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