Lockheed Martin is a company that values innovation and integrity. As an employee, you will be encouraged to think big, perform with quality, and build incredible products. We believe that by applying the highest standards of business ethics and forward-thinking, we can achieve great things together.

If you have the resourcefulness and courage to work hard, we want you on our team. We provide the resources, inspiration, and focus to help you reach your full potential. Come and experience your future with us!

The successful candidate will serve as a member of the N-MRO Tier II Helpdesk Team. Their responsibilities will include Tier II call resolution and support, often as the initial point of contact for our N-MRO customers. They will also support System Administrators working at various customer sites and obtain and document sufficient information from users to assist in the resolution of technical problems. - The candidate should have the necessary experience and knowledge to provide first-level call resolution.
- A minimum of two years of experience in Customer Service/Helpdesk is required.
- The candidate must be proficient in standard PC office applications (Microsoft Office Products – Word and Excel) and database operations.
- The candidate should be open to working alternate shifts or weekends.
- The candidate must have the ability to obtain and retain DoD IAT Level II certification (Security+, CySA+, or CCNA) within 60 days of hire. Seeking a highly motivated individual with technical skills in computer systems. A degree from a technical school or college is preferred, along with 2-3 years of experience in a customer service or helpdesk work environment. The ideal candidate should be a quick learner who can follow technical directions and implement processes and procedures. Excellent telecommunications and customer service skills are required, along with attention to detail and accuracy with speed. The candidate should also possess well-developed and proficient written and verbal communication skills, with the ability to work with a diverse group of people, including technical and non-technical customers, members of the engineering/management staff, as well as personnel assigned to related work centers. Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.