Podium
National Customer Success Manager - Automotive AI (Boston, MA)
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Job Description
- Req#: 7409177
Employer Industry: Automotive Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- Open and transparent culture fostering employee engagement
- Paid maternity and paternity leave, along with fertility benefits
- 401k Plan to support your financial future
What to Expect (Job Responsibilities):
- Serve as the primary post-sales point of contact for large automotive dealerships using AI products
- Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week
- Guide dealerships through their AI transformation and address inquiries, issues, and escalations
- Engage proactively with customers during the renewal process to secure renewals and drive retention
- Conduct regular check-ins to assess customer satisfaction and optimize product usage
What is Required (Qualifications):
- Located in the Boston, MA area
- Minimum of 5+ years of experience in customer success, consulting, onboarding, or account management
- Demonstrated ability to maximize customer retention and satisfaction
- Excellent problem-solving and analytical abilities to address customer challenges
- Must be technically adept and able to quickly grasp complex software concepts
How to Stand Out (Preferred Qualifications):
- 3+ years of automotive experience
- Experience in B2B software environments
- Scored in the top 10% of performance reviews for the past 3 years
- Proven experience and enthusiasm for AI technologies
- Consistent over-achievement in past roles
#AutomotiveTechnology #CustomerSuccess #AIIntegration #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
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