New Orleans Ernest N. Morial Convention Center
Network/Help Desk Technician
NewWhat's your preference?
Job Description
- Req#: ITNET001403
- Handle support calls and coordinate issues with the Desktop Support Team escalating to next Tier as appropriate.
- Respond to service calls as an assurance that desktop support is here to serve all end users, while exhibiting a team disposition.
- Clarify PC-related issues, software errors and answer general questions so that end users feel informed and able to perform their duties.
- Provide service and usage reports as requested.
- Properly document all service tickets.
- Perform software installations/upgrades.
- Troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations.
- Provide research and recommendations for improvements and opportunities.
- Maintain equipment inventory records/equipment replacement schedule.
- Perform other server non-OS services such as Activity Directory, Email, user accounts and permissions.
- Provide support in other Helpdesk activities as required.
MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.
Answer service calls in a courteous and professional manner to solicit favorable responses and experiences in dealing with MCCNO staff.
Manage service tickets in an organized manner to ensure accuracy.
Diagnose end user hardware conflicts and provide solutions to remedy the issues.
Provide PC and peripheral parts requirements, acquisition support and installations satisfying end user computing needs.
Qualifications
Experience
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
Follow us on Twitter: https://twitter.com/NewOrleansENMCC
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.