University of Nebraska at Omaha
NU System Opportunity: Sr. Help Desk Associate
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Job Description
- Req#: 24241
Assist University community with University Information and computing needs via phone, email, and other communication methods. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. This includes providing direct support for services such as: advanced account support, extended hardware and software support, advanced email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will serve as an internal escalation point for the ITS Service Desk. Associates will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.About the company
The University of Nebraska at Omaha is a public research university in Omaha, Nebraska.
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