Remote Jobs
Office Administrative and Customer Support - Customer Service Representative
5 days agoWhat's your preference?
Job Description
- Req#: 22579
Job Description: Quote Management & Follow-Up (Primary Focus)
• Proactively track all open service quotes and conduct systematic follow-up to drive order conversion
• Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed
• Identify and escalate high-value or at-risk quotes to sales leadership
• Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities
Order Processing & Coordination
• Convert accepted quotes into sales orders accurately and efficiently
• Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed
• Coordinate with production, planning, and logistics teams to ensure timely fulfillment
• Communicate order updates, delays, or changes to customers as needed
• Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time
Data Management & Reporting
• Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system
• Generate reports on quote volume, conversion rates, and follow-up effectiveness
• Ensure data integrity and compliance with company processes
At least 1 year experience in Customer service position.
Additional Sills: Skills:
Category
Name
Required
Importance
Experience
No items to display.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.