• Job Description

  Req#: 40071

  Position: Account Manager:

  Schedule: Monday- Friday
  Compensation: $55,000-$60,000

  Core Responsibilities & Duties:

  • Build and maintain strong relationships with clients
  • Collaborate with internal teams to ensure client satisfaction and meet operational goals
  • Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
  • Analyze account performance and identify opportunities for improvement
  • Prepare and present reports to clients and internal teams
  • Serve as the primary point of contact for a portfolio of customers
  • Maintain regular communication with your customer, ensure service levels are met, and proactively address any issues or concerns.
  • Continuously assess and improve logistics solutions to align with client expectations and market developments.
  • Track and report on key performance indicators (KPIs) to ensure service quality, compliance, and contract performance are maintained.
  • Coordinate and supervise corrective actions when performance issues arise.
  • Provide training and guidance to internal teams on client requirements and expectations to ensure alignment and optimal service delivery.
  • Act as an escalation point for any service-related issues, ensuring that problems are resolved promptly and efficiently.

  Job Requirements & Qualifications:

  • 5 years freight forwarding operations / account management - shipping/logistics experience preferred.
  • PC proficient with a comprehensive understanding of Microsoft Office applications and ability to learn company’s TMS and WMS systems.
  • Strong attention to detail and ability to handle high volume of transactions.
  • Ability to multitask and to react well under pressure.
  • Ability to multitask and react well under pressure.
  • Identifies and resolves problems in a timely manner.
  • Adapt and able to deal with frequent changes in the work environment.
  • Strong communication skills both verbal and written.
  • Ability to interface cross-functionally and coordinate efforts with other organizations (Sales, Operations, International, IT, and Finance),
  • Decision making and problem-solving skills.
  • Team oriented Ability to identify and resolve problems in a timely manner.
  • Must be team oriented and foster the same environment.
  • The Customer Service Manager will report directly to the Senior Operations Manager and interface daily with personnel across the organization. This individual will manage a diverse group of Account Managers, Customer Service Representatives and Logistics personnel.
  • Knowledge of Microsoft Office Suite, Adobe Acrobat, Power Point and Excel.

  What We Offer:

  • Competitive base salary.
  • Two weeks of paid time off within the first year of employment, sick time and holidays.
  • Company provided life insurance.
  • Health, vision, and dental insurance options.
  • Commuter benefit plan.
  • Optional supplemental life insurance.
  • 401(k)
  • Wellness program.
  • A great place to work with a terrific culture.

• About the company

  Forward Air Corporation is a freight and logistics company. The Company provides less-than-truckload (LTL), truckload, intermodal and pool distribution services across the United States and in Canada. The Company's segments include Expedited LTL, Truck...

Notice