Job Description:

Partner Coordinator

Brighton, Staines or Manchester – flexible / hybrid

Permanent

Salary range from circa £29500 depending on experience

Full time

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

We have 2 exciting opportunities for Partner Coordinators with brilliant stakeholder management skills and the ability to build valuable working relationships.

As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

The role

You’ll be a key member of the Health Risk Management team. Bupa Global has a portfolio of Service Partner (Third Party Administrator) relationships, who deliver effective cost containment solutions including case management, claims adjudication and network development, within a specified geographic area.

Your main purpose will be to take responsibility for co-ordinating operational

efficiency and delivery of auditable savings.

How you’ll help us make health happen

• Proactively work with a portfolio of Bupa Global’s Service Partner (TPA) relationships (and their Providers) to ensure delivery of effective operational processes to support cost containment activities.
• Support the Network Development Manager and Head of Health Risk Management in evaluating TPA performance, including monthly reports, quarterly reviews and quality audits
• Coordinate and follow up on effective query resolution across several stakeholders including internal customers, brokers, TPAs and providers.
• Work with the Network Development Manager and Head of Health Risk Management to maintain effective working relationships with partners, providers and internal Bupa employees and departments to ensure delivery of TPA objectives.
• Conduct regular operational calls covering pre-authorisation, complex cases and claims administration.
• Streamline processes to ensure operational efficiencies within BG and the TPA

What’s needed for success in the role?

• Demonstrable experience in international private medical insurance – provider/ network team, sales support, operations
• Numerate and analytical problem-solver with superb written and verbal communication skills
• Business awareness and understanding of Health Risk Managements role in relation to other areas.
• Experience in stakeholder/Relationship management
• Confident and experienced complaint handler
• Ability to absorb, summarise data and information and recommend appropriate course of action.
• Brilliant administration and organisational skills
• Proven track record of achieving targets with a consistent high level of quality.
• Ability to work under pressure in a fast-paced environment.
• Ability to influence business areas without having direct management responsibility.
• Awareness of the regulatory requirements set by the relevant regulatory bodies

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you’ll receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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