• Job Description

  Req#: A5702-25-0002?language=en&page=1037&sort=publicationDateDesc

  Job summary

  The Practice Manager is responsible for the efficient, effective, and safe management of the general practices day-to-day operations. They will ensure high standards of patient care, regulatory compliance, and operational performance while supporting the GP Partners and leading the wider practice team. This includes strategic leadership, financial management, HR, quality improvement, IT systems oversight, and the implementation of NHS policy and contractual requirements. The Practice Manager acts as a key liaison between the practice, the Integrated Care Board (ICB), Primary Care Network (PCN), and other external bodies.

  Main duties of the job

  • Leadership & Management
  • Operational Management
  • Financial Management
  • Human Resources Management
  • Clinical Governance & Quality Improvement
  • Information Technology & Data Management
  • Patient Services & Engagement
  • Primary Care Network & External Liaison

  About us

  The Croft Medical CentreOur team consists of:

  • 3 GP Partners & 4 Salaried GP's
  • 2 Practice Nurses, 2 HCA's, 1 Phlebotomist & 2 GP Assistants
  • 1 Clinical Pharmacist, 1 Pharmacy technician & PCN Support
  • Full compliment of highly efficient Administration staff

  Details

  Date posted

  16 October 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  A5702-25-0002

  Job locations

  2 Glen Road

  Oadby

  Leicester

  Leicestershire

  LE2 4PE

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  Strategic management and planning

  The post holder will:

  Keep abreast of current affairs and identify potential threats and opportunities.

  Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

  Monitor and evaluate performance of the practice team against objectives; identify and manage change.

  Develop and maintain effective communication both within the practice and with relevant outside agencies.

  Prepare and annually update the practice development plan and oversee the implementation of the aims and objectives.

  Assess and evaluate accommodation requirements and manage development and expansion plans.

  Financial management

  Manage practice budgets and seek to maximize income.

  Proactively chases claims and income from all sources every month and prepare a quarterly financial report for the partners.

  Understand and report on the financial implications of contract and legislation changes

  Manage practice accounts; submit year-end figures promptly and liaise with the practice

  accountant

  Monitor cash-flow, prepare regular forecasts and reports to the partners

  Manage and reconcile bank accounts; negotiate/liaise with the practice bankers

  Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions

  Manage and monitor PAYE for practice staff and maintain appropriate records

  Manage contributions to the practice pension scheme(s) and maintain appropriate records

  Manage appropriate systems for handling and recording of cash and cheques and petty

  cash.

  Human resources

  Oversee the recruitment and retention of staff and provide a general personnel management service

  Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff

  Manage staffing levels within target budgets

  Evaluate, organise, and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role

  Develop and implement effective staff appraisal and monitoring systems

  Support and mentor staff, both as individuals and as team members

  Implement effective systems for the resolution of disputes and grievances

  Keep abreast of changes in employment legislation

  Maintain up-to-date HR documentation (including job descriptions, employment contracts

  and employment policies)

  Organ i sa t ional

  Convene meetings, prepare agendas, and ensure distribution of minutes as necessary

  Develop Practice protocols and procedures, review and update as required

  Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place

  Manage the procurement of practice equipment, supplies and services within target budgets

  Develop and review Health & Safety policies and procedures and keep abreast of current legislation

  Arrange appropriate insurance cover

  Ensure that the practice has adequate disaster recovery procedures in place

  Arrange appropriate maintenance for practice equipment

  Patient services

  Adopt a strategic approach to the development and management of patient services

  Ensure service development and delivery is in accordance with local and national guidelines

  Ensure that the practice complies with NHS contractual obligations in relation to patient care

  Maintain registration policies and monitor patient turnover and capitation

  Oversee and/or develop repeat prescribing systems

  Oversee and/or develop and manage an effective appointments system

  Oversee and/or organise surgery timetables, duty rotas and holiday cover

  Routinely monitor and assess practice performance against patient access and demand

  management targets

  Develop and implement an effective complaints management system

  Liaise with patient groups/PALS

  Information management and technology

  Evaluate and plan practice IT implementation and modernisation

  Keep abreast of the latest development in primary care IT and regularly update the practice management team

  Motivate, support, and monitor staff in the use of IT; organise, oversee, and evaluate IT training

  Set targets and monitoring standards for data entry and data collection

  Ensure that the practice has effective IT data security, back-up, maintenance, and disaster

  recovery plans in place

  Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.

  Maintain the practice's website and social media presence.

  Health & safety:

  The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

  This will include (but will not be limited to}:

  Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

  Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business

  Making effective use of training to update knowledge and skills, and initiate and manage the training of others

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/ corrective action where needed

  Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/ patient areas generally clean, identifying issues and

  hazards/ risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate} with other sector managers

  Undertaking periodic infection control training (minimum annually)

  Routine management of own team/ team areas, and maintenance of workspace standards

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognise people's needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services:

  The post-holder will:

  Apply practice policies, standards, and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audit where appropriate

  Job description

  Job responsibilities

  The following are the core responsibilities of the Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  Strategic management and planning

  The post holder will:

  Keep abreast of current affairs and identify potential threats and opportunities.

  Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

  Monitor and evaluate performance of the practice team against objectives; identify and manage change.

  Develop and maintain effective communication both within the practice and with relevant outside agencies.

  Prepare and annually update the practice development plan and oversee the implementation of the aims and objectives.

  Assess and evaluate accommodation requirements and manage development and expansion plans.

  Financial management

  Manage practice budgets and seek to maximize income.

  Proactively chases claims and income from all sources every month and prepare a quarterly financial report for the partners.

  Understand and report on the financial implications of contract and legislation changes

  Manage practice accounts; submit year-end figures promptly and liaise with the practice

  accountant

  Monitor cash-flow, prepare regular forecasts and reports to the partners

  Manage and reconcile bank accounts; negotiate/liaise with the practice bankers

  Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions

  Manage and monitor PAYE for practice staff and maintain appropriate records

  Manage contributions to the practice pension scheme(s) and maintain appropriate records

  Manage appropriate systems for handling and recording of cash and cheques and petty

  cash.

  Human resources

  Oversee the recruitment and retention of staff and provide a general personnel management service

  Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff

  Manage staffing levels within target budgets

  Evaluate, organise, and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role

  Develop and implement effective staff appraisal and monitoring systems

  Support and mentor staff, both as individuals and as team members

  Implement effective systems for the resolution of disputes and grievances

  Keep abreast of changes in employment legislation

  Maintain up-to-date HR documentation (including job descriptions, employment contracts

  and employment policies)

  Organ i sa t ional

  Convene meetings, prepare agendas, and ensure distribution of minutes as necessary

  Develop Practice protocols and procedures, review and update as required

  Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place

  Manage the procurement of practice equipment, supplies and services within target budgets

  Develop and review Health & Safety policies and procedures and keep abreast of current legislation

  Arrange appropriate insurance cover

  Ensure that the practice has adequate disaster recovery procedures in place

  Arrange appropriate maintenance for practice equipment

  Patient services

  Adopt a strategic approach to the development and management of patient services

  Ensure service development and delivery is in accordance with local and national guidelines

  Ensure that the practice complies with NHS contractual obligations in relation to patient care

  Maintain registration policies and monitor patient turnover and capitation

  Oversee and/or develop repeat prescribing systems

  Oversee and/or develop and manage an effective appointments system

  Oversee and/or organise surgery timetables, duty rotas and holiday cover

  Routinely monitor and assess practice performance against patient access and demand

  management targets

  Develop and implement an effective complaints management system

  Liaise with patient groups/PALS

  Information management and technology

  Evaluate and plan practice IT implementation and modernisation

  Keep abreast of the latest development in primary care IT and regularly update the practice management team

  Motivate, support, and monitor staff in the use of IT; organise, oversee, and evaluate IT training

  Set targets and monitoring standards for data entry and data collection

  Ensure that the practice has effective IT data security, back-up, maintenance, and disaster

  recovery plans in place

  Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.

  Maintain the practice's website and social media presence.

  Health & safety:

  The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

  This will include (but will not be limited to}:

  Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

  Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business

  Making effective use of training to update knowledge and skills, and initiate and manage the training of others

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/ corrective action where needed

  Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/ patient areas generally clean, identifying issues and

  hazards/ risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate} with other sector managers

  Undertaking periodic infection control training (minimum annually)

  Routine management of own team/ team areas, and maintenance of workspace standards

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognise people's needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services:

  The post-holder will:

  Apply practice policies, standards, and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audit where appropriate

  Person Specification

  Qualifications

  Essential

  • - Proven experience in management, preferably within NHS General Practice or healthcare.
  • - Strong leadership and team management skills.
  • - Excellent organisational, analytical, and problem-solving abilities.
  • - Knowledge of NHS systems, policies, and primary care contracts.
  • - Financial acumen and experience managing budgets.
  • - Excellent communication and IT skills.

  Desirable

  • - Diploma or degree in management, business, or healthcare.
  • - Experience of CQC inspection processes.
  • - Understanding of QOF and PCN DES requirements.
  • - HR qualification (CIPD Level 5+).
  • - Knowledge of change management and quality improvement.

  Person Specification

  Qualifications

  Essential

  • - Proven experience in management, preferably within NHS General Practice or healthcare.
  • - Strong leadership and team management skills.
  • - Excellent organisational, analytical, and problem-solving abilities.
  • - Knowledge of NHS systems, policies, and primary care contracts.
  • - Financial acumen and experience managing budgets.
  • - Excellent communication and IT skills.

  Desirable

  • - Diploma or degree in management, business, or healthcare.
  • - Experience of CQC inspection processes.
  • - Understanding of QOF and PCN DES requirements.
  • - HR qualification (CIPD Level 5+).
  • - Knowledge of change management and quality improvement.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Croft Medical Centre

  Address

  2 Glen Road

  Oadby

  Leicester

  Leicestershire

  LE2 4PE

  
  

  Employer's website

  https://www.thecroftmedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Croft Medical Centre

  Address

  2 Glen Road

  Oadby

  Leicester

  Leicestershire

  LE2 4PE

  
  

  Employer's website

  https://www.thecroftmedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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