• Job Description

  Req#: 4880
  Re-Post Help Desk Support Technician @ Technology Department (Internal employees must use the internal link to login & apply.) https://aisd.tedk12.com/hire/internalLogin.aspx Primary Purpose:To be the first point of contact for users seeking technical assistance regarding technology issues. Will provide detailed technical phone support for users, will be responsible for tracking incoming calls in a trouble-ticket call-tracking system, and will be responsible for call escalation and routing to appropriate technology personnel. Qualifications:Education/Certification: Bachelor’s degree from an accredited university in a computer related field preferred High level certification in network field such as MSCE, CCNP, or CISSP preferred Special Knowledge/Skills/Abilities: Proficient in the support of computers, software, printers, and related peripherals Thorough understanding of networking concepts and capabilities Excellent written and oral communication skills Ability to communicate and work well in a large diverse workforce Strong organizational skills with the ability to multitask Experience: Minimum of two (2) years of technical support experience required Major Responsibilities and Duties:Telephone and Technical SupportPerform detailed phone support for any user requesting assistance with technology related issues while providing a high level of customer service. Assist, diagnose, and resolve technology problems relating to computers, laptops, software, peripherals, and related technologies. Provide detailed technical support for the Microsoft family of products; including Windows Operating Systems and Office Suite. Provide basic network administration tasks such as user account resets, password resets, and print queue monitoring. Installation and setup of computers, software, peripherals, and other technology equipment. Provide technical support for other software and hardware as assigned by the Manager of Specialty Apps/Installations. Records and ReportsKeep detailed technical support records in a district trouble-ticket call-tracking system. Compile, maintain, and file all reports, records, and other documents required. OtherFollow district safety protocols and emergency procedures. Maintain an appropriate level of technology competence to meet the current and future needs of Alief. Implement alternative methods of instruction as needed. Perform other duties as assigned Supervisory ResponsibilitiesNone Evaluation Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of Professional Non-Supervisor Personnel. Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Standard office equipment including computer and peripherals Posture: Standing, prolonged sitting, occasional kneeling/squatting, bending/stooping, pushing pulling, and twisting Motion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching; may also require climbing stairs and reaching over head Lifting: Regular moderate lifting and carrying (up to 44 pounds), may require occasional heavy lifting and carrying (45 pounds and over) Environment: May work prolonged or irregular hours; frequent district wide travel; all campuses are temperature controlled with hard surface floors Mental Demands: Work with frequent interruptions; maintain emotional control under stress This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. The full job description for this position is included within this job posting. By applying for this position you are accepting the responsibilities and duties of this position as they are listed in the job description. Hiring administrators review applications, interview, and recommend for hire. 235 Days Pay Grade P02 Salary Range Min-$60,500 Mid-$72,250 Max-$84,000 (Based on previous experience) 2023-2024 Salaray Schedule (Internal employees must use the internal link to login & apply.) https://aisd.tedk12.com/hire/internalLogin.aspx

• About the company

  Elsik is divided into two campuses: the main campus, and the Alief Elsik Ninth Grade Center, which serves ninth graders.

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