National University
Reference Assistant - Federal Work Study
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Job Description
- Req#: R 2025 3088
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $19.00 per hour
- Flexible part-time hours, working up to 15 hours per week
- Opportunity to build valuable research, communication, and customer service skills in an academic environment
- Remote work flexibility, allowing you to work from anywhere in the USA
- Comprehensive well-being benefits for you and your family
- Supportive academic and work environment fostering personal and professional growth
What to Expect (Job Responsibilities):
- Assist students, faculty, staff, and alumni by answering basic research and library inquiries via chat, phone, email, and text
- Provide real-time support to library users through various communication channels
- Refer complex inquiries to librarians according to established procedures
- Utilize library resources and tools to guide users in their information search
- Maintain records of interactions and assist with updating FAQs
What is Required (Qualifications):
- Must be a current student at the employer who has completed a current FAFSA
- Ability to work up to 15 hours per week with a varied schedule
- Exceptional verbal and written communication skills, with experience using Microsoft Office Suite
- Excellent time management and organizational skills
- Ability to understand and follow written and oral instructions
How to Stand Out (Preferred Qualifications):
- Experience in a library or academic support environment
- Familiarity with reference tracking software
- Previous customer service experience
- Strong problem-solving skills
- Interest in academic research and library services
#HigherEducation #StudentEmployment #RemoteWork #CustomerService #CareerDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
National University is a private university with its headquarters in San Diego, California.
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