• Job Description

  Req#: 14920

  About Us:

  WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and In Motion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

  Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. In Motion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, In Motion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.

  Location: Los Angeles Metropolitan Area (Remote with travel to various airport locations)

  Job Summary:

  The Senior Regional People Partner will be the primary HR partner for the region, responsible for driving results and maximizing HR impact across multiple airport locations. This role will oversee all HR activity within the region, focusing on employee relations, union interactions, training, and development. The successful candidate will collaborate with regional and airport leadership to support operational goals while fostering a positive, inclusive, and compliant work environment.

  • Serve as a trusted advisor and strategic partner to regional and airport leadership teams on all HR-related matters, providing expert guidance to align people strategies with business objectives.
  • Lead and support employee relations efforts, including managing labor relations, investigations, conflict resolution, and performance management to maintain a positive, compliant workplace.
  • Lead the implementation of training programs for managers and employees, focusing on compliance, operational efficiency, and leadership development, ensuring consistent delivery across all airport locations.
  • Collaborate with cross-functional teams to ensure compliance with labor laws, company policies, and industry regulations, including HIPAA, ADA, and FMLA.
  • Provide coaching and guidance to managers on performance management practices, supporting ongoing feedback and development conversations. Lead the region’s performance review process.
  • Drive employee engagement initiatives, including recognition programs, wellness initiatives, and diversity and inclusion efforts, to foster a positive and inclusive workplace culture.
  • Partner with talent acquisition to drive recruitment efforts, including sourcing, selection, and onboarding of top talent to meet the company’s staffing needs.
  • Analyze HR metrics and trends to identify areas for improvement and drive data-driven decision-making that enhances workforce performance and business outcomes.

  Job Requirements:

  • Bachelor’s degree in human resources, Business Administration, or related field; master’s degree preferred.
  • 5+ years of progressive HR experience, with a focus on labor relations, preferably in the retail or travel industry.
  • Strong knowledge of labor laws, regulations, and compliance requirements.

  • Experience working in unionized environments and managing collective bargaining agreements.
  • Excellent communication, interpersonal, and negotiation skills.
  • Proven ability to build effective relationships and influence stakeholders at all levels of the organization.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Willingness to travel to various airport locations along the West Coast as needed.

  Benefits & More:

  • Medical, Dental & Vision Insurance
  • FREE Life Insurance
  • Short- & Long-Term Disability Insurance
  • Generous Paid Time Off
  • 401k with company match
  • Amazing Employee Discount at all our stores
  • Career Advancement Opportunities

  EEO/ADA/DFWP

  WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At WH Smith North America, it’s about each person bringing passion and skills to a dynamic and inclusive workplace

• About the company

  O Marshall Retail Group é um varejista especializado independente no mercado de aeroportos, cassinos e resorts.

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