Remote Jobs
Remote Bilingual Customer Technical Support Specialist (Bilingual French/English Required)
This job is now closed
Job Description
- Req#: REMOT008575
Employer Industry: Diabetes Technology
Why Consider this Job Opportunity:
- Salary up to $21.50/hr
- Opportunity for growth and advancement within the company
- Work remotely from anywhere
- Supportive and collaborative work environment
- Chance to make a positive impact on the lives of individuals with diabetes
What to Expect (Job Responsibilities):
- Respond timely and satisfactorily to resolve customer inbound calls and online contacts
- Troubleshoot issues related to the company's insulin pump, software, and integrated mobile app
- Document accurate and thorough customer contact calls and emails within the CRM system
- Identify potential health and safety issues with products and follow appropriate internal notification procedures
- Propose recommended improvements to customer-related processes and materials
What is Required (Qualifications):
- Bilingual - English/French required
- Ability to read and follow flow diagrams and work with decision trees
- Clear verbal and written communication skills
- Skilled at presenting technical information in a clear, concise manner
- Solid understanding of web-based software and troubleshooting browser and network issues
How to Stand Out (Preferred Qualifications):
- 1 year previous experience in Customer Service
- Experience working in a HIPAA environment
- Previous IT helpdesk experience
- Previous experience troubleshooting hardware, software, and network connectivity issues
- Familiarity with driver installation process, USB device communication, computer and internet security settings, server configuration, and communication
#DiabetesTechnology #RemoteWork #CustomerService #TechnicalSupport #CareerOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.