United Software Group Inc. - US Northeast
Remote Fulltime Position for Help Desk Specialist
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Job Description
- Req#: JPC - 10177595
- ITIL Service Management; Information Technology (IT); Service Desk; Call Triage and incident creation; previous ServiceNow experience is required.
- Must have ability to operate in shifts outside standard working hours.
- Experience with reporting creation within ServiceNow.
Hi,
Hope you are doing great.
Please go through the job description given below and if you are interested do share an updated word copy of your resume and best time to reach you over the phone.
Position: Help Desk Specialist
Locations: Remote
Duration: Fulltime
Job Description:
1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue.
2) Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue.
3) Monitor the status and progress of issues towards resolution, and communicate to relevant parties on incident progress.
4) Experience working with cloud-based telephony system a plus
Required Skills:
Night shift during the week: 8 PM to 5 AM
Weekend shifts: One of the 3 below shifts.
- 5 AM to 1 PM
- 1 PM to 9 PM
- 9 PM to 5 AM
Agents who are slotted to work a shift on Saturday will work the same shift on Sunday.
Preferred Skills:
About the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.
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