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Job Description
- Req#: 537673
Employer Industry: Airline Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on employee performance and customer service
- Regular training sessions to maintain and enhance subject matter expertise
- Engaging work that involves problem-solving and assisting frontline agents
What to Expect (Job Responsibilities):
- Provide first-level contact and problem resolution for users with software application and hardware issues via phone, email, or in person
- Maintain proficiency in responsibilities related to reservations and airport operations
- Log and document all help requests accurately in the helpdesk ticket management system
- Elevate unresolved calls or urgent matters following the Help Desk Escalation Process
- Assist with the maintenance of the department’s reference materials and support training initiatives
What is Required (Qualifications):
- Excellent Amadeus PSS skills
- Background in station or reservations with a strong understanding of company procedures
- Proficient technology and computer skills
- Excellent oral and written communication skills
- Ability to learn quickly and stay organized under pressure
How to Stand Out (Preferred Qualifications):
- Knowledge of airport functions, security policies, and aircraft types such as Cessna 402 and Britten Norman Islander
- Demonstrated ability to assist peers and communicate effectively in high-stress situations
- Patient, enthusiastic, and positive attitude in all interactions
#AirlineServices #HelpdeskSupport #CareerOpportunity #TrainingProvided #CustomerServiceExcellence
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Hyannis Air Service, Inc., operating as Cape Air, is an airline headquartered at Barnstable Municipal Airport in Hyannis, Massachusetts, United States.
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