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Job Description
- Req#: JP-005741867
Employer Industry: Human Resources Services
Why consider this job opportunity:
- Salary up to $21.00/hr
- Comprehensive benefits package including medical, dental, and vision
- 401(k) Retirement Plan with pre-tax and Roth options
- Fully remote position offering flexibility and work-life balance
- Opportunity to work with a dynamic team dedicated to employee services
- Chance to develop strong problem-solving and customer service skills
What to Expect (Job Responsibilities):
- Take ownership of employee contacts, ensuring each is resolved with high customer focus
- Resolve inquiries primarily via phone, chat, and email as the first point of contact for Leave and Disability
- Build customer trust through empathetic and personalized communication
- Respond to issues during leave events and ensure proper documentation
- Collaborate with partner teams to resolve cross-functional issues and enhance policies
What is Required (Qualifications):
- Strong communication skills with the ability to demonstrate empathy
- Proven experience in customer service/support through phone and chat
- Knowledge of HR principles and practices
- Ability to manage confidential and sensitive employee information
- Detail-oriented with strong analytical and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience dealing with customers using empathy skills
- Proven ability to adapt to changing workloads
#HumanResources #RemoteWork #CustomerService #CareerOpportunity #EmployeeBenefits
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