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Job Description
- Req#: JP-005740974
Employer Industry: Human Resources Services
Why consider this job opportunity:
- Salary up to $21.00/hr
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) Retirement Plan with pre-tax and Roth options available
- Fully remote position offering flexibility in work environment
- Opportunity to work with a dynamic team focused on employee experience
- Chance to develop problem-solving and customer service skills in a fast-paced environment
What to Expect (Job Responsibilities):
- Take ownership of employee contacts and resolve inquiries with a high degree of problem-solving and customer focus
- Serve as the first point of contact for Leave, Disability, and HR-related inquiries via phone, chat, and email
- Build customer trust through empathetic conversations and adjust case management plans as needed
- Respond to employee-impacting issues during leave events, ensuring accurate communication and documentation
- Collaborate with partner teams to resolve cross-functional issues and improve policies
What is Required (Qualifications):
- Strong organizational and technical skills
- Experience in customer service/support via phone and chat
- Excellent communication skills with the ability to demonstrate empathy
- Proven ability to manage confidential employee information and adhere to data privacy standards
- Detail-oriented with strong problem-solving and organizational abilities
How to Stand Out (Preferred Qualifications):
- Experience in fast-paced customer service roles
- Ability to adapt to changing workloads and manage multiple priorities effectively
- Familiarity with HR processes related to Leave and Disability
#HumanResources #RemoteWork #CustomerService #CareerGrowth #EmployeeBenefits
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