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Job Description
- Req#: JP-005740970
Employer Industry: Human Resources Services
Why consider this job opportunity:
- Salary up to $21.00/hr
- Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan
- Fully remote work opportunity, allowing flexibility in your work environment
- Supportive team environment focused on employee needs
- Opportunity to develop critical HR skills and gain experience in leave and disability management
What to Expect (Job Responsibilities):
- Take ownership of employee contacts, resolving inquiries with a strong customer focus
- Manage inquiries via phone, chat, and email regarding Leave, Disability, and related issues
- Build trust with customers through empathetic and personalized communication
- Use critical thinking to analyze and respond to leave and accommodation requests
- Collaborate with partner teams to resolve cross-functional issues and enhance policies
What is Required (Qualifications):
- Strong communication skills and ability to demonstrate empathy
- Proficient in customer service/support via phone and chat
- Knowledge of HR processes and regulations
- Experience managing confidential and sensitive employee information
- Detail-oriented with strong analytical and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience in customer service with a focus on empathy and problem-solving
- Proven ability to adapt to changing workloads and priorities
- Familiarity with leave of absence and disability management processes
#HumanResources #RemoteWork #CustomerService #HRServices #CareerOpportunity
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