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Salesforce Field Service Management & Scheduling - Solution Lead - FSM
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Job Description
- Req#: 34152
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $165,000
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Comprehensive benefits package including health insurance, life and disability insurance, and retirement savings plan
- Chance to lead impactful projects that improve public sector operations
- Supportive and collaborative work environment with a focus on mentorship and knowledge sharing
What to Expect (Job Responsibilities):
- Lead end-to-end solution design and delivery for Salesforce Field Service Management (FSM) and Scheduler implementations
- Collaborate with stakeholders to gather requirements and translate them into scalable FSM and scheduling solutions
- Configure and customize FSM objects, work rules, service territories, operating hours, and scheduling policies
- Provide technical leadership to project teams, including developers, admins, and business analysts
- Conduct solution reviews, demos, and training sessions for clients and internal teams
What is Required (Qualifications):
- Bachelor's degree in a relevant field of study and 7+ years of relevant professional experience
- 7+ years of hands-on experience with Salesforce Field Service Management and Salesforce Scheduler
- Proven experience implementing FSM for large-scale field operations
- Strong understanding of Service Appointments, Work Orders, Service Resources, and Scheduling Policies
- Excellent communication and stakeholder management skills
How to Stand Out (Preferred Qualifications):
- Public sector or healthcare domain experience
- Experience with Amazon Connect, Genesys, or other contact center platforms
- Familiarity with scheduling for group events, mobile assessments, or provider coordination
- Agile delivery experience and familiarity with Jira, Confluence, and DevOps tools
- Salesforce Certified Platform App Builder (preferred)
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